What to expect with Solution eAssist.
At Fuji Xerox, we have a comprehensive support structure. Our team are highly trained engineers who are all SCP certified can provide you with remote support through eAssist. Our eAssist remote support tool allows us to support you quickly with minimum inconvenience for your business.
Our eAssist team allows our support engineers to remotely deliver an “over your shoulder” professional collaborative services. Our support engineers can connect to your desktop, show you how to use our products, perform remote software and hardware configuration and run diagnostics. This translates for your business to faster resolutions, greater accuracy and improved productivity for you.